Welcome Center

CONTACT INFORMATION AND OFFICE HOURS

WINTER SESSION 2026

Contact Information
​welcome@citruscollege.edu
(626) 914-8616

Location
The Welcome Center is located in the college's Student Services Building, first floor (SS 103). The Student Services Building is located on the west end of campus, south of the Haugh Performing Arts Center.

Make an Appointment
Click here to book an appointment with Welcome Center staff.

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DROP-IN GENERAL COUNSELING

Counselors are available to assist students with the requests below on a first-come, first-served basis.

WINTER SESSION 2026

Drop-in counseling for winter 2026 will be available from Friday, January 2, through Thursday, February 12.

• Monday through Thursday from 8 a.m. to 4:30 p.m.
  Last student added to the waitlist at 4:30 p.m.
• Friday from 8 a.m. to 4 p.m.
  Last student added to the waitlist at 4 p.m.

Click here to use the drop-in scheduler. Students may choose to meet with a counselor in-person, via Zoom or a telephone call.

In-person drop-in services are available at the Welcome Center (SS 103) on the first floor and the Counseling and Advisement Center (SS 279) on the second floor of the Student Services Building.

• California College Promise Grant Petitions
• Clearing prerequisites for registration
• Course equivalency (information on which Citrus College courses are equal to courses at another college/university)
• General information/questions
• Holds or current academic standing questions
• Math/English placement questions
• Registering for more units than allowed
• Registration assistance
• Student Education Plan (SEP) for one or two semesters
• Transcript evaluation form assistance
• Transfer information and application assistance

View the YouTube video showing instructions on how to use the drop-in counseling scheduler.

If you have questions about the drop-in scheduler, please call the Counseling and Advisement Center at (626) 914-8530 for assistance.

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REGISTRATION GUIDANCE

Registration guidance is recommended for students who need assistance with registration errors or registering for classes online. In-person registration assistance is available at the Welcome Center.

Watch the "How to Register" video on YouTube.

Online Registration, Registration Errors

Your Citrus College registration is completed entirely online.

You can add classes following your registration date and time using your online account.

• To log in, you need your username and password. If you are having account access issues, submit a request for assistance.

Take a moment to review common registration errors and resolutions on the admission and records Zendesk ancillary site.

Petitioning, Waitlists, Authorization Codes

If you are attempting to add a class and you are asked for an authorization code, it means the class is full or not available for registration because the class has already begun.

• Once class has begun, an authorization code is required (even if the class has open seats). Distribution of these codes is at the discretion of the faculty member, and it is generally done on the first day of class.

If a class is full, you may have the option of adding your name to the waitlist.

• When you are on a waitlist (or waitlists), you must check your Citrus College email and student account portal messages regularly. If a spot opens up for you, a notification will appear in your email messages.
• If you are on a waitlist, you will need to attend the first class meeting to obtain an authorization code. If the class meets entirely online, you should email the instructor and inquire about an add code.

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STUDENT HELP CENTER

Students who need assistance with admissions and records or financial aid may access the 24/7 online student support help center, located on the enrollment services' Zendesk ancillary site.

The Help Center on Zendesk contains a knowledge base containing hundreds of articles, as well as assistance request forms for the aforementioned areas.

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