Effective and timely communication is essential in an online education course. Since virtually all communication is done through writing, students should have some competency in writing and keyboard skills, as well as knowledge in how to send and receive email and how to participate on a discussion board or in a chat environment.
It is important to note that communication will vary by course. However, sending and receiving email is essential. Enrolled students are given a
Citrus College email account. (For more information go to New Student: how to get started.)
Students should know how to create and save a document and have the ability to send a document through email as a file attachment.
It is important to check your email regularly. Make sure to allow an appropriate amount of time for an instructor to respond to correspondence. An instructor should be allowed at least 48 hours during the business week to reply to correspondence and more time over a weekend or holiday. However, do not assume that a message was received by your instructor. If you don't receive a reply within 48 hours, make sure to send a follow-up message. If you still do not receive a reply, contact the instructor through their campus phone or notify theonline education office.
Some Internet Service Providers (ISPs) will filter email in order to screen unwanted messages. In order to avoid having your instructor's correspondence blocked by your ISP, you should
add your instructor's email address to your email address book.
What is Online Education?
Who Should Take an Online Course?
How Can I Succeed as an Online Student?
Blackboard Learning System