Internet Browser Issues
- Disable the pop-up controls before you log into Blackboard. Sometimes certain pop-up controls prevent you from accessing pages.
- Be sure that you don't have your cookies disabled. You can also set your security to a "medium level" to see if that resolves the problem. If you are still having trouble after verifying the URL, username, and password, please contact the Distance Education Office at online@citruscollege.edu or by calling (626) 914-8831.
- Blackboard officially does not support the AOL browser. Many of the issues arise from preset security features such as defined above. You can call your ISP help line to see if they can resolve these problems.
It is possible to make an internet connection through AOL, and then use Internet Explorer (IE) 6 or Mozilla Firefox as the browser to view the pages.
We are aware of some technical problems with students when they use AOL version 9.
Check to be sure that your firewall settings are not prohibiting you from logging on to secure servers. Sometimes a firewall is set in such a way that prevents you from being able to log in through your work computer.
If you are still having trouble after verifying the URL, username, and password, please contact the Distance Education Office at online@citruscollege.edu or by calling (626) 914-8831.